Refund and Returns Policy

7 Day Exchange Policy:

At Fautasi – Pacific Retail and Freight, we offer our customers the opportunity to exchange any purchased product within 7 days of the original purchase date. To be eligible for an exchange, the product must be returned in its original condition with the original packaging and a valid proof of purchase. However, kindly note that exchanges will not be facilitated for changes of mind.

Refund Policy:

Please be aware that we are not obligated to offer a refund if you decide to change your mind about a purchase. We strongly encourage you to choose your products carefully before making a purchase.

However, in the event that the product you have purchased is found to be faulty, we will provide an appropriate remedy in accordance with the rights you are entitled to under the Consumer Guarantees Act. Your satisfaction is important to us, and we are committed to addressing any product-related issues promptly and efficiently.

Feel free to reach out to our customer support team for further assistance or clarification regarding our exchange and refund policies.